Account Coordinator/Customer Service

Send resume and cover letter to: customerservice@skyline.glass

Overview

The Account Coordinator manages the inside coordination of glass projects, acting

as a liaison between clients, sales representatives, and Skyline teams to ensure

accurate, timely delivery of products and services. Responsibilities include full-

cycle support from sampling to order fulfillment, while maintaining organized

records in Skyline’s M1 database. Strong product knowledge, accuracy, and

exceptional customer service are essential.

Responsibilities

Manage end-to-end sampling, quoting, and order processing; assist Accounting as

needed.

Maintain and respond to sales distribution and direct emails promptly and

professionally.

Build and maintain strong client relationships; identify opportunities to enhance

satisfaction and expand business.

Handle client project inquiries, providing data, specifications, pricing, quotations,

and samples in partnership with sales reps.

Support sales reps with advertising, client inquiries, and technical/customer

service requests.

Create and process sample work tickets, shipping requisitions, and tracking

updates; coordinate with internal teams to ensure accuracy and timely delivery.

Obtain and process artwork/designs for samples, concepts, and production

layouts.

Collaborate with internal teams to close or retain sales opportunities.

Use M1 to enter and track all project data, timelines, follow-ups, and reporting;

close out lost opportunities.

Process glass orders accurately in M1, prepare job tickets, and coordinate with

production; verify outsourced entries before scheduling.

Provide timely updates to clients, escalating issues as needed.

Deliver warranty and close-out documentation when required.

Assist with process improvements, training documentation, and onboarding of

new Account Coordinators.

Contribute to special projects across departments as assigned.

Requirements

Exceptional attention to detail and organizational skills.

Strong verbal and written communication.

Proficiency in Microsoft Office.

Knowledge of Skyline products and procedures preferred.

About the job

Company Description

hive is a multi channel and multi line dealership representing the best furniture design brands online nationally, in our showroom locally and to the A&D community.

Role Description

This is a full-time on-site role for a Sales and Customer Engagement Specialist located in the Portland, Oregon Metropolitan Area. The role involves managing day-to-day sales activities, engaging with customers, providing exceptional customer service, and effectively communicating product and customer service information.

Qualifications include

• Excellent Communication and Customer Service skills

• Proven Sales and customer service abilities, experience in Modern Designer Furnishings preferred

• Team player

• Strong interpersonal skills and ability to engage with customers and colleagues effectively

• Ability to work collaboratively as part of a team

• Proficiency in using sales software and tools

• Bachelor's degree in Business, Marketing, or a related field is preferred but not required

• Previous experience in a retail or e-commerce environment is a plus

APPLY HERE: https://www.linkedin.com/jobs/view/4291524710/?refId=%2F9PWtVw1HimxWUC8XDO9oA%3D%3D&trackingId=%2F9PWtVw1HimxWUC8XDO9oA%3D%3D

ABOUT KASTHALL

Kasthall is a Swedish design house with over 135 years of heritage, creating timeless rugs and textile flooring or private homes and contract spaces worldwide. Our craftsmanship, design and commitment to sustainability make Kasthall a trusted partner for architects, designers, and design lovers globally.

CUSTOMER SERVICE & SHOWROOM COORDINATOR

We are now seeking a Customer Service & Showroom Coordinator to join our New York team. This is a full-time, on-site position based in our showroom on Howard Street, SoHo. The role is central to ensuring a professional and welcoming experience in our showroom, while supporting the outbound sales team with operational excellence.

YOUR RESPONSIBILITIES WILL INCLUDE:

Acting as the first point of contact in our showroom: greeting guests, clients, and partners with warmth and professionalism.

Supporting sales activities through CRM management, order entry, and client follow-up.

Coordinating logistics, shipping, and sample handling to ensure smooth project execution.

Assisting with payment processing and administrative routines.

Maintaining showroom standards, ensuring displays and product presentations reflect Kasthall’s design values.

Providing general support to the sales team in their day-to-day operations.

WE ARE LOOKING FOR SOMEONE WHO:

Has experience from customer service, showroom, or sales support roles—ideally within design, interiors, or related industries.

Is structured, service-minded, and comfortable handling multiple tasks at once.

Communicates fluently in English (other languages are a plus).

Enjoys working in an international environment and understands the importance of both detail and hospitality.

Is comfortable with digital tools (CRM/ERP systems, Microsoft Office, etc.) and has an interest in learning new platforms.

WHAT WE OFFER:

An inspiring workplace in the heart of SoHo, surrounded by world-class design.

The opportunity to be part of a global Swedish design brand with a strong reputation.

A varied role that combines customer service, operations, and showroom hosting.

Close collaboration with colleagues in New York, Sweden, and across Kasthall’s global network.

COMPENSATION:

Salary range for this position is $50,000 – $60,000 annually, depending on qualifications and experience.

EQUAL OPPORTUNITY EMPLOYER:

Kasthall is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, or veteran status.

WORK AUTHORIZATION:

Applicants must be legally authorized to work in the United States. Kasthall is unable to provide visa sponsorship for this role.

If you are passionate about design, organized in your way of working, and motivated to contribute to a growing team, we would love to hear from you.

Please send your application, including CV and short motivation, to HR@kasthall.com

Applications will be reviewed on a rolling basis, with the final deadline for applications being September 14th.